Privacy Policy for Modern Laundry LA
Effective Date: July 29, 2026
Modern Laundry LA ("Modern Laundry LA," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Modern Laundry LA mobile application and related services.
Information We Collect
To provide our laundry pickup, delivery, and laundromat services, we may collect the following information:
Personal Information
· Name
· Email address
· Phone number
· Pickup and delivery addresses
· Account information (if you create an account)
Order Information
· Laundry service requests
· Pickup and delivery preferences
· Order history
· Payment status (payment information is processed securely by our payment provider and is not stored by us unless specifically stated.)
Device Information
We may automatically collect:
· Device model
· Operating system
· IP address
· App version
· Crash reports
· Diagnostic and usage information
Location Information
With your permission, the app may access your device's location to help schedule pickups, deliveries, or display relevant service information. You may disable location permissions at any time through your device settings.
How We Use Your Information
We use your information to:
· Schedule and complete laundry pickups and deliveries.
· Process and manage orders.
· Communicate with you regarding your orders and account.
· Improve our services and customer experience.
· Respond to customer support requests.
· Detect fraud and maintain the security of our services.
· Comply with applicable legal obligations.
Payments
Payments may be processed through trusted third-party payment processors. We do not store your complete payment card information on our servers.
Sharing Your Information
We do not sell your personal information.
We may share your information only with:
· Delivery personnel and employees necessary to complete your order.
· Payment processing providers.
· Technology providers that help operate our app.
· Government authorities when required by law or to protect our legal rights.
Data Retention
We retain your information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. While we strive to protect your data, no method of electronic storage or transmission over the internet is completely secure.
Your Choices
You may:
· Update your account information.
· Request deletion of your account, subject to applicable legal requirements.
· Disable location permissions through your device settings.
· Contact us with privacy-related questions.
Children's Privacy
Modern Laundry LA is not intended for children under the age of 13. We do not knowingly collect personal information from children.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes become effective when the revised Privacy Policy is posted. The updated effective date will appear at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Modern Laundry LA
Email: opkmodern@gmail.com
Website: https://modernlaundryla.com
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